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Mrs. Veronica Mwangi

Mrs. Veronica Mwangi is a seasoned Advocate of the High Court of Kenya with over 17 years of experience in human rights, mediation, civil law, children, and family law Practice. She holds a law degree and a Master’s Degree in Business Administration- Strategic Management option. Further, she has a Postgraduate Diploma in Legal Studies and various certification courses on leadership, counselling, governance, public policy drafting, human rights, gender and disability mainstreaming, child protection, and safeguarding.

She is a Certified Professional Mediator who is an accredited court-annexed mediator and a trainer in mediation, human rights, and child protection. Veronica’s extensive experience spans from her service in various capacities as a Senior Government officer, advisor, and expert at different levels at the national, regional, and international platforms.

My Goal: To ensure that every person is allowed to settle their dispute favourably and live productively.

Drawing from my experience of helping out many people to resolve their conflicts, I help my clients move from being stuck to finding a favourable solution to managing conflicts, fear and life challenges.

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Her previous roles include leading the Complaints Management unit at KNCHR, serving in the National Council for Administration of Justice (NCAJ), the Children Taskforce, and the Intersex Persons Taskforce, where she coordinated the groundbreaking work on advocating for the rights of intersex children. Further, she was promoted to serve as the Head of the Secretariat of the Intersex Persons Implementation and Coordination Committee (IPICC). Through her service the impact of KNCHR advocacy for the protection of Intersex children bore fruit, resulting to the legal recognition and protection of these vulnerable children in the newly enacted Children Act of 2022. Further, she has served as the Chairperson of the National Advisory Committee on the Counter Trafficking in Persons ( AC-CTIP) housed in the ministry of Labour, Social protection and children welfare where her contribution resulted to mainstreaming of human rights based approach in identification of victims of human trafficking, a new simplified screening form was adopted, guidelines for supporting investigators and prosecutors to investigate cases of human trafficking were adopted, liens to support state and non-state actors to access the victims trust fund was adopted and the minimum standards of care guidelines drafted to ensure due diligence and human rights oversight for VOTs while accessing services of various care providers.  She has also innovatively influenced KNCHR programming on Migration and Humna Rights which has put KNCHR in the global map through the human rights audit conducted on status of migrants in detention places and development of key public policies to influence Kenya’s Migration Governance and protection of migrant rights. Her expertise on child rights oversight has led to the KNCHR’s being granted Affiliate Status by the regional body- African Committee of Experts on the Rights and Welfare of the Child (ACERWC), a key milestone for KNCHR.

Mediation brief

Insight glow-dispute resolution profile section: Led by Veronica Mwangi, a certified Court annexed Mediator and High Court Advocate with extensive experience in resolving conflicts, maintaining harmony through services tailored made specifically for couples, families, corporate institutions, and employers across various fields.

 

  1. Mediation brief:

In the 21st century, many organizations are being forced to change and adapt to the changing environment or face extinction. Similarly, people in their private lives, career paths, and entrepreneurship journeys are faced with similar crises. To remain relevant and profitable, organizations and businesses are forced to design favourable practices and systems of resolving disputes, such as adopting ADR. These systems must be people-centered, transparent, inclusive, time-saving, efficient, and innovative.  This is where the use of Alternative Dispute Resolution (ADR) methods comes in.

In Kenya, most people opt to go to court to seek assistance in dealing with their disputes of every nature, be it child maintenance issues, family disputes, employer-employee disputes, or public or private disputes. Although litigation is one of the known ways, the world is changing. ADR application by organizations, businesses, and private persons is increasingly becoming a go-to option whenever a dispute arises.

ADR in general refers to the application of methods such as Mediation, Conciliation, and Negotiation, resolving any form of disputes. The three ADR processes can be differentiated as follows:

  1. Mediation: refers to a process with a third-party neutral (mediator) who assists the parties to reach an amicable solution to their dispute. All parties to the dispute must voluntarily agree on the involvement of a mediator. The mediator is guided by rules which ensure that the mediator is neutral, unbiased, keeps information confidential, and does not impose any solutions to the parties; instead, the mediator facilitates dialogue between the parties towards a favourable solution- a win-win.
  2. Conciliation means a process where a third party, called a Conciliator, helps the parties to identify the disputed issues, develop options, and consider alternatives for settling the dispute. The process is confidential between the parties. Conciliation is most satisfactory in resolving conflicts where there is an ongoing working relationship between the parties.  
  3. Negotiation refers to ‘a process where two or more parties are engaged in a dialogue to resolve a problem without any assistance from anyone else. The process involves the parties’ willingness to compromise and give concessions towards resolving the dispute. A 3rd party may be present as a witness or observer only, but they have no input or role in the process.’

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